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~ by GroPartners Consulting CEO Greg French

French On Brand

Category Archives: Strategy

The 3-Word Competitive Strategy for Middle-market Companies

18 Tuesday Aug 2015

Posted by French On Brand in Alignment, Strategy

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B2B brand equity, B2B branding, brand brand focus, Competitive strategy, marketing branding, marketing strategy, middle-market companies, operationalization, positioning, what is brand strategy?

bigfishsmallpondIn 1980 Michael Porter transformed the marketing world with his text on Competitive Strategy. It remains a brilliant work in its simplicity, a fundamental approach to analyzing the competitive landscape.  Porter’s five forces brought clarity to a topic muddied by countless unproven approaches.

But there’s even a simpler approach: Three words that inspire even the smallest competitor to dream big.

Be big somewhere.

If you can’t compete with the big boys in their space, make a smaller space. Control the scope of your solution to one only your brand can satisfy. Of course it has to be realistic and meaningful to customers. But by the fundamental laws of mass merchandising, customization of solutions will almost always be rewarded with greater target attention and higher profit margins.

Many marketers mistake market opportunity for market size. But consider this: Would you rather own a 1% share of a market that’s 1 million strong or a 30% share of a market that’s a tenth that size…with higher profit margins?

I know. It’s against a marketer’s very nature to think small, but as a strategic consideration, it can be the best fuel your small or middle-market brand can get. And with all you’ll learn at a lower risk inherent in a more tightly defined market, you’ll be far more efficient at expanding to larger ponds later. This kind of long run approach drives long-term brand profitability.

If you can’t be a big fish in a big pond, shrink the pond.

You can’t put a whale into a fish bowl. But it doesn’t take a huge fish to rule there. So here are a few tips to shrink your way to success.

FOCUS, FOCUS, FOCUS.

First focus on your customers.

Draw careful distinctions between what customers think they WANT and what your expertise tells you they truly NEED to satisfy that want. For example, people have long searched for their favorite radio station that plays the kind of music they are in the mood for, when they are in the mood. What they really needed was a way to access a personally customizable music playlist without buying all the recordings.  Enter Pandora. People couldn’t “want” it because they didn’t know the technology existed. The magic lies in the way you analyze and interpret a customer stated want.

Next focus on your offer.

Second, focus your offer and positioning so tightly that the offer itself actually defines a segment, albeit smaller. Competitors tend to disappear when your brand appears to be the only one that can satisfy a very specific set of needs. This strategy done right can make your brand appear as prominent as the giants, to those who matter.

Then focus on your motives.

Be authentic. If your brand is truly customer focused in the most authentic way, you have no competition in the traditional sense. In its place, you have a commitment to serve your customers in a way they cannot be served elsewhere. That demands being constantly connected to your customers as well as non-customers. Anticipating their needs. Developing solutions based on your thought leadership around the application of new technologies, techniques, and trends.

And don’t forget about alignment. Aligning your business goals with those of your customers and your employees makes for a self-perpetuating success. Be sure to conduct a strategic alignment exercise at least once a year to be sure your brand is keeping up with changes in technology, regulation, competition, and other market forces.

For more on this topic, see Getting There From Here: Bridging Strategy and Execution, by Greg French.

GroPartners Consulting

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For more perspective on bridging strategy and execution, including practical tools and processes for brand operationalization, get a copy of Getting There From Here: Bridging Strategy and Execution, by Greg French, founder of GroPartners Consulting. E-book at iBooks or hard copy from Amazon.com.

http://amzn.to/1Jcli0A

Challenging “Flawless Execution”

05 Tuesday May 2015

Posted by French On Brand in Alignment, Strategy

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alignment, execution, strategic planning, strategy

A recent Harvard Business Review (HBR) article on “Why Strategy and Execution Unravels…” squarely nails a sore spot many of us feel acutely but are too proud to admit: “…no Gantt chart survives contact with reality.”

Ouch.

derailed

Even with adequate communication, strategic misalignment can occur. The best way to get every employee on the same page is with learning by doing.

As hard as leaders try, it’s rare that downstream execution efforts precisely reflect initial scheduling and strategic intent. And it’s not just misalignment of the ranks that’s to blame. After all, most organizations spend a lot of time and money communicating strategic plans – even to the point of asking downstream stakeholders if they are clear on strategic priorities … “Yes” is an easy box to check.

For researchers, it’s easier to quantify closed-ended (yes/no) questions than ‘dig for the gold’ in open-ended survey responses.  So it’s no surprise that in a recent study among thousands of managers who check the “Yes, I’m clear” box, only 55% of them surveyed in a recent study could name even ONE of their company’s top strategic priorities (Sull, Sull & Homkes).  Maybe there should have been a selection for “Yes, I think I kinda understand our top priorities but can’t articulate them.”

The above-mentioned HBR article, “Why Strategy Execution Unravels—and What to do About It” (March 2015) is based on a survey administered to 7,600 managers in 262 countries across 300 industries. It lists five of the most pervasive myths surrounding the gaps between strategy and execution, which account for unsatisfactory business results.

  1. Execution equals alignment
  2. Execution means sticking to the plan
  3. Communication equals understanding
  4. A performance culture drives execution
  5. Execution should be driven from the top down

The article is a great read and lands on a premise espoused in my book, “Getting There from Here: Bridging Strategy and Execution:” Though many organizations are expert at communicating strategic objectives to stakeholders, communication is not enough.

Understanding Strategic Intent v “Flawless Execution”

MemorizinPlaybook 1g a few bullet points won’t assure flawless execution. In fact, “flawless execution” itself promotes a perspective that undermines its own intent by implying lack of flexibility. It doesn’t account for changes in the environment and the myriad variables often visible only to the eyes and ears of those downstream. When a football receiver finds himself in possession of the ball and he’s suddenly staring down a wall of defense that looks decidedly different than in the planned play, he makes a decision to run out of bounds instead of toward the goal line. Though he did not execute “flawlessly” according to the plan, the result outweighed the risks, and still racked up yardage—the strategic priority. To stick with the original plan may have meant being tackled, injured, or risk a fumble and turnover.  It was a judgement call by a receiver downfield who had perspective no other player or coach could have. In the same way, delegating downstream decision-making for strategic execution can distribute responsibilities among stakeholders. This unburdens leaders from the consequences of blind spots often encountered when “puppeteering” from above.

Confirming downstream stakeholders truly understand the intent of strategic priorities empowers them to be insightful and flexible about how they execute (within limits). Instead of pushing alignment downward, an organization can actually align culture upward to meet strategic intent. This can be accomplished by taking action to:

  • Educate about the meaning behind the strategic priorities, what it means to each stakeholder in their functional role
  • Develop behaviors that contribute to implementation of strategic priorities at various functional levels
  • Establish channels to push insights upstream quickly
  • Allow for flexibility in both strategy and execution while in-play—as long as they are deliberate  and coordinated

Ideally strategic priorities are  expressed in terms of how they benefit customers directly or how they benefit the organization so it can better serve its customers. Through this lens, execution may not look exactly like what the strategic architects envisioned, but it can be even more effective.

More than just communicating, truly educating and training all levels of stakeholders about their active roles in supporting strategic priorities is essential to bridge strategy and execution. Allowing for flexibility in strategy can take advantage of downstream perspective as well as help master the art of agility. Donald Sull (senior lecturer at MIT Sloan) coined the “strategy loop” concept, which allows for reshaping strategy, potentially in mid-play, to account for changes in any number of variables. Given our modern era ability to garner real-time feedback, it’s more important than ever before to ride the reshaping waves of change toward executional success.

Aligning More than Minds, but Also Behaviors

To do is to learn. People can learn how to directly contribute to strategic priorities faster if they are shown direct links between their daily jobs and the priorities. This can be accomplished by providing downstream stakeholders with concrete, measurable examples of things they can do every day in the course of their functional roles to address specific strategic priorities. Ideally, these tasks should be framed in a customer focus.  With this in place, organizations can harness untapped power for execution. This strategy can empower every soul in the organization to put their shoulder to the same wheel—all in the name of the customer. As personal relevance to strategic priorities increases with stakeholders, so does distributed power for execution.

Though the idea seems “V8-simple,” in practice it can be a significant undertaking. This kind of change proposition requires a deliberate commitment of resources and a permanent shift in culture.

The best way to begin is to focus on confirming your downstream stakeholders (those in your critical path for execution) truly understand the strategic intent, how they can actively participate in achieving it, and what it means to them in their role.

For more on this topic contact me at gregf@gropartnersconsulting.com

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